To our dear community:
I know we let you down.
Words cannot express how truly sorry I am for the unacceptable delays in shipping time, customer service response time, and the other inconveniences and frustration you may have experienced.
We’re working to fulfill all outstanding orders as quickly as possible. We expect all backorders to be shipped in the next two weeks, and delivery timing is typically 3-5 business days after leaving our fulfillment center.
That said, I wanted to take a moment to speak from my heart.
Many of you have been with us since the beginning. We are truly lucky to have some of the most loyal customers in the world and we never want to leave you without your favorite period product again. Nothing is more important than regaining your trust and all of us here at Flex are committed to making it right. You are what keeps us going.
The last few weeks have been some of the most challenging in the company’s history. I founded this company with the promise of giving you the most comfortable period of your life. Over the last few weeks, we have received more orders than we’d ever imagined possible. As we’ve struggled to keep up with demand, we have failed to deliver on our promise to you.
We are a small team whose mission is to serve you. We have been busy increasing production so that you can get FLEX when you need it. And every single Flex employee, including myself, has been working day and night to answer your emails, calls, and texts. I mean it when I say that NOTHING is more important than you all.
I know how difficult it can be to go back to using another period product so if you are looking for another menstrual disc to hold you over while we ramp up production, I recommend that you try our sister product, Softdisc.
Again, I am so sorry for letting you down and thank you for your support and your loyalty. I am here to answer any questions that you have.
With love and support,
founder & ceo