A Letter from our CEO about Order Delays - July 2018

Is the period product for you?

Find out what product is best for your cycle

To our dear community:

I know we let you down.

Words cannot express how truly sorry I am for the unacceptable delays in shipping time, customer service response time, and the other inconveniences and frustration you may have experienced.  

We’re working to fulfill all outstanding orders as quickly as possible. We expect all backorders to be shipped in the next two weeks, and delivery timing is typically 3-5 business days after leaving our fulfillment center.

That said, I wanted to take a moment to speak from my heart.

Many of you have been with us since the beginning. We are truly lucky to have some of the most loyal customers in the world and we never want to leave you without your favorite period product again. Nothing is more important than regaining your trust and all of us here at Flex are committed to making it right. You are what keeps us going.

The last few weeks have been some of the most challenging in the company’s history. I founded this company with the promise of giving you the most comfortable period of your life. Over the last few weeks, we have received more orders than we’d ever imagined possible. As we’ve struggled to keep up with demand, we have failed to deliver on our promise to you.

We are a small team whose mission is to serve you. We have been busy increasing production so that you can get FLEX when you need it. And every single Flex employee, including myself, has been working day and night to answer your emails, calls, and texts. I mean it when I say that NOTHING is more important than you all.

I know how difficult it can be to go back to using another period product so if you are looking for another menstrual disc to hold you over while we ramp up production, I recommend that you try our sister product, Softdisc.

Again, I am so sorry for letting you down and thank you for your support and your loyalty. I am here to answer any questions that you have.

With love and support,

Lauren Schulte

founder & ceo

Is the period product for you?

Find out what product is best for your cycle

  • Your period
  • Your lifestyle
  • Your concerns

Typically, how many days is your period?

How heavy is your flow on your heaviest days?

When did your last period start?

How many weeks do you typically have between periods?

What period product do you use most frequently?

How disruptive can your period be to your life?

What bothers you most about having your period?

What is the one thing you wish you could change about your period?

  • < 2 Days
  • 3 Days
  • 4 Days
  • 5 Days
  • 6 Days
  • 7 Days
  • > 8 Days
LIGHT (1-2 tampons/day)
MEDIUM (3-4 tampons/day)
HEAVY (4-5 tampons/day)
  • < 2 Weeks
  • 3 Weeks
  • 4 Weeks
  • 5 Weeks
  • 6 Weeks
  • 7 Weeks
  • > 8 Weeks
Tampons
Pads
Cup
Discs
Period Panties
Others
Can’t get out of bed
Can’t do certain activities
I mostly feel uncomfortable
Just like any other day
I’m constantly running to the bathroom
I can’t sleep through the night
My work out routine is thrown off
I can’t have sex
I feel uncomfortable
Less cramping
Less odor
Fewer leaks
No risk of TSS
Less waste
If you’re not sure, choose MEDIUM.

All done!

What email would you like your results sent to?

Here is our pick for you!
plan type
Light plan $6.50
4 Discs per cycle per period
frequency
8 Discs every 2 months
Light Flow Starter Kit
Includes 8 discs + our Getting Started Guide

We will automatically ship 8 discs for $13 every two months starting on . We’ll remind you before we process the next order. You can pause or cancel anytime, online.

plan type
Medium plan $12
8 Discs per cycle per period
frequency
16 Discs every 2 months
Medium Flow Starter Kit
Includes 8 discs + our Getting Started Guide

We will automatically ship 16 discs for $24 every one month starting on . We’ll remind you before we process the next order. You can pause or cancel anytime, online.

plan type
Heavy plan $14
Discs per cycle per period
frequency
24 Discs every 2 months
Heavy Flow Starter Kit
Includes 12 discs + our Getting Started Guide

We will automatically ship 24 discs for $28 every starting on . We’ll remind you before we process the next order. You can pause or cancel anytime, online.

Try FLEX with some liners at first.

Sometimes you just feel better with a little backup. FLEX plus liners would be a great combination for you while you transition to FLEX to help guard against leaks until you get the hang of positioning FLEX.

Not ready for membership? Try just one FLEX.