FLEX FAQS/Account, Orders & Subscription/ How do I pause or cancel my subscription?
Account, Orders & Subscription icon

Account, Orders & Subscription

How do I pause or cancel my subscription?

Moving? Switched birth control? Found out you’re pregnant? Whatever your reason, we’ve got you covered. If you need to pause or cancel your Flex Disc or Flex Plant+ Disc subscription, simply follow these steps:

Pause your Flex subscription

  1. Log into your online account

  2. Click "Membership Details"

  3. Scroll down and click the “Snooze Order” button

A window will slide out with a few options: 

  • Snooze for 1 month

  • Snooze for 2 months

  • Snooze for 3 months

  • Snooze for 9 months

Once you’ve made your selection, click “Let's Snooze”

You'll see a confirmation message letting you know that the change has been made. Refresh the page; you should now see the update on your account page. 

Cancel your Flex subscription

  1. Log into your online account

  2. Click "Membership Details"

  3. Scroll down and click the “Cancel Membership” button

  4. Select from one of the cancelation reasons listed

  5. On the next screen, scroll down and click “Cancel my subscription”

We’re sorry to see you go! 

How to cancel via email

If you’re having trouble accessing your online account, another way to cancel is to copy and paste the content below (in italics), fill in the blanks, and send it in an email to hello@flexfits.com

For the subject line, please write "Cancel." 

The full name on my Flex account is ____ and the e-mail address associated with the account is _______. I would no longer like to be billed and shipped Flex Disc / Flex Plant+ Disc automatically, so please cancel this account for me. I understand that this may take up to 24 hours to complete (excluding weekends).

Please note that we are unable to cancel orders that have already been processed. 

To avoid subscription cancellation delays, please do not submit multiple requests for the same Flex account. If you are experiencing any issues terminating your subscription, contact us here

Flex Disc

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