FLEX FAQS/Account, Orders & Subscription/ My recurring payment was declined—what do I do?
Account, Orders & Subscription icon

Account, Orders & Subscription

My recurring payment was declined—what do I do?

We'll try to process your order again in two days—so if your card information is correct, just hang tight and we'll try again!

If you do need to update your payment information, follow the steps to do so here

Keep in mind that your order will be processed immediately after updating your payment information, so if you need to update anything else (such as changing your plan or updating your shipping address), please contact us first so we can take care of that for you. 

Still need assistance? Email us at hello@flexfits.com or call/text 800-931-0882 and we'll send you a secure link.

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