Community & Customer Success Manager

About The Flex Company

The Flex Company is female-founded and led global leader in feminine care innovation. We believe in a world where every woman loves her body.

We are a venture-backed company with some of the most notable investors and advisors in global technology, consumer brands, and ecommerce.

The Position.

The Community & Customer Success Manager is responsible for managing and supporting all facets customer-facing communication and engagement including social media, customer service/success, events, and more.

You’ll be speaking directly with our customers to ensure the highest quality experience and building a strong community for and within our fast growing customer base. You’ll have a relentless, “get-it-done” attitude and contagious enthusiasm when managing all stakeholders inside and outside of the company.

Most importantly, you will be a fierce advocate for our customers and a demonstrated passion for doing good in the world in general, and women's health in particular.

WHAT YOU'LL BE DOING

  • Manage daily customer communications via Facebook, live customer chat, and phone
  • Be the primary first point of contact for all customer inquiries and communications
  • Continuously improve our customer communications using user feedback, and other metrics
  • Identify specific challenges customers face and propose solutions
  • Help coordinate in-person and online events to build a tight-knit FLEX community
  • Work directly with the CEO and other co-founders on customer success strategy and tactics

WHAT WE'RE LOOKING FOR:

  • Must have strong communication skills: both verbal and written (please send a writing sample)
  • Flexible - you thrive in a fast-paced startup environment and don’t mind variable hours (including some weekends)
  • Practical and analytical problem solver: you use data to drive decisions and you figure out workarounds for obstacles
  • Grit: You’re a determined, hands-on doer for whom no job is too big or too small with a “can-do” attitude
  • A balance of creative and analytical skills
  • A high degree of patience and empathy
  • Bachelor’s degree or equivalent experience
  • 3 years work experience with at least 1 year in a customer-facing or customer service role
  • A passion for our mission.

BENEFITS

  • Competitive compensation (salary + equity)
  • Full medical, dental, and vision
  • Awesome work environment at a company with a huge vision
  • Strong emphasis on inclusion and diversity in the workplace